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Diamond Package
The Diamond package is our all-inclusive IT solution, designed to keep your businesses IT infrastructure operating at optimal performance. Our Diamond customers receive priority status, and key features include on-site service, proactive detection and remediation of all IT concerns, and unlimited 24/7 emergency support from our California-based Network Operations Center (NOC). Keep reading to find out more about the great features included in our Diamond package.
Support
- 24/7 Emergency NOC
- Help Desk Access (8-5)
- Remote Support
- On-Site Service
- Priority Status
Network
- Performance Monitoring
- Periodic Assessment Report
- Alert Validation and Escalation
- Proactive Remediation
- Vendor Management
- Comprehensive Maintenance
Communications
- Local Number Portability
- VoIP/SIP Management
- Voice Services
- Combine Voice & Data
- Fast Ethernet (ISP)
- MPLS
- Fiber-Optic
Data Protection
- Continuous Monitoring
- Periodic Assessment Report
- Proactive Remediation
- Alert Validation and Escalation
- Comprehensive Maintenance
Total Security
- Continuous Monitoring
- Network Security Audit
- Alert Validation and Escalation
- RAM Audit
- Security Assessment Report
- Proactive Threat Handling
- Security Software Maintenance
